Refund policy

Please Note: All NEON ONI items are made to order. Because of this, we can’t accept returns or refunds for change of mind or incorrect sizing.
If your item arrives faulty or damaged, contact us within 14 days and we’ll sort it.
This doesn’t affect your statutory rights.

In compliance with the General Product Safety Regulation (GPSR), Urban Pixel LTD ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact us at no@urbanpixel.gg or write to us 5 Giffard Court, Millbrook Close, Northampton, Northamptonshire, United Kingdom, NN5 5JF.